Polityka zwrotu kosztów
Effective Date: 03.07.2023
Introduction
This refund policy applies to AnaskoMed Clinic, an online shop located in the United Kingdom, specialising in the sale of dietetic consultations and meal plans as digital services. By purchasing our services, customers agree to comply with the terms and conditions outlined in this refund policy.
Refund Eligibility
Dietetic Consultations
Due to the personalised nature of dietetic consultations, refunds will generally not be provided once the consultation has taken place or if the customer fails to attend a scheduled consultation without providing adequate notice. However, if a customer wishes to cancel or reschedule a consultation, they must provide at least 48 hours notice prior to the scheduled appointment to be eligible for a refund. Refunds in such cases will be granted at the discretion of AnaskoMed Clinic.
Meal Plans
As meal plans are digital products, we generally do not offer refunds once the meal plan has been accessed or downloaded. However, if a customer encounters technical issues preventing them from accessing or using the meal plan, they may request assistance from our support team for resolution. Refunds for meal plans will be considered on a case-by-case basis and granted at the discretion of AnaskoMed Clinic.
eBooks
As eBooks are digital products, we generally do not offer refunds once the eBook has been accessed or downloaded. Due to the nature of digital content, it cannot be returned, and therefore, refunds are typically not provided. Customers are encouraged to review the product description, sample pages, and any available reviews before making a purchase decision. In case of technical issues preventing the customer from accessing or using the eBook, they may request assistance from our support team for resolution.
Medical Reports
Refunds for medical reports will be handled on a case-by-case basis due to the sensitive and personalised nature of these services. Once a medical report has been generated and delivered to the customer, refunds may not be provided. However, if the customer believes there was an error or inaccuracy in the report, they should notify AnaskoMed Clinic immediately, providing specific details and supporting evidence. Refunds, if approved, will be granted at the discretion of AnaskoMed Clinic after thorough review and assessment of the situation.
Refund Request
Procedure
To request a refund, customers must submit a refund request via anaskomed.clinic@gmail.com within 48 hours of the purchase date. The request should include the following information:
- Order number
- Customer name
- Contact information
- Reason for the refund request
- Any supporting documentation or evidence
Processing
Once a refund request is received, AnaskoMed Clinic will review the request and respond within 10 business days. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at anaskomed.clinic@gmail.com.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exceptions and Limitations
Incomplete Services
If AnaskoMed Clinic fails to deliver the purchased services or fails to provide the agreed-upon level of service quality, customers may be eligible for a refund. This will be assessed on a case-by-case basis and resolved to the customer's satisfaction.
Force Majeure
In exceptional circumstances such as natural disasters, acts of terrorism, or other unforeseen events beyond our control, AnaskoMed Clinic reserves the right to suspend, modify, or cancel services. In such cases, customers may be offered alternatives or refunds at the discretion of AnaskoMed Clinic.
Customer Satisfaction
At AnaskoMed Clinic, customer satisfaction is our priority. We strive to provide high-quality digital services and support. If customers have any concerns or issues, they are encouraged to contact our customer support team to seek resolution before requesting a refund.
Changes to the Refund Policy
AnaskoMed Clinic reserves the right to modify or update this refund policy at any time.
Contact Information
If you have any questions or require further assistance regarding our refund policy, please contact our customer support team at anaskomed.clinic@gmail.com
By purchasing our services, customers acknowledge that they have read, understood, and agreed to abide by the terms and conditions of this refund policy.